1. Introduction

This policy describes how SC TRAVEL RENT AUTO SRL collects, uses, and protects the personal data of users visiting https://travelrentacar.ro and of customers using our car rental services.

We comply with national and European data protection laws, including EU Regulation 2016/679 (GDPR).

2. Data We Collect

We may collect the following categories of personal data:

•Name, surname, and contact details (phone, e-mail, address);

•Driver’s licence, ID card, or passport information;

•Payment information (partial card number, issuing bank);

•Booking details and rental history;

•Automatically collected data such as IP address, device type, and cookies.

3. Purpose of Data Processing

Your data is collected and processed exclusively for:

•Concluding and executing car rental contracts;

•Invoicing, payments, and accounting purposes;

•Communicating about bookings, modifications, or complaints;

•Fulfilling legal obligations (reporting, archiving, authority requests);

•Improving our services and website experience (anonymous analytics).

4. Legal Basis for Processing

Data processing is based on one or more of the following grounds:

•The performance of a contract or pre-contractual steps;

•Legal obligations to which the company is subject;

•Your explicit consent (e.g., for marketing communications);

•The company’s legitimate interest (fraud prevention, data security).

5. Data Retention

We store personal data only as long as necessary for the purposes collected, in accordance with legal requirements:

•Contractual data: 10 years (as required by fiscal law);

•Contact data: until consent is withdrawn;

•Analytics and cookies: as specified in our Cookie Policy.

6. Data Disclosure

We do not sell or transfer personal data to third parties.

Data may be shared only with:

•Service providers involved in bookings and payments (e.g., payment processors, hosting services);

•Public authorities, when required by law;

•Contractual partners, strictly where necessary to deliver our services.

7. Your Rights

Under GDPR, you have the following rights:

•Right of access to your personal data;

•Right to rectification or update;

•Right to erasure (“right to be forgotten”);

•Right to restriction of processing;

•Right to data portability;

•Right to object to processing;

•Right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP).

8. Data Security

We apply appropriate technical and organizational measures to protect your data against loss, unauthorized access, alteration, or disclosure.

All website communications and online payments are secured via SSL encryption.

9. Contact

For questions or to exercise your rights regarding personal data, please contact us at:

SC TRAVEL RENT AUTO SRL

E-mail: office@travelrentacar.ro

Address: Transilvania International Airport, Vidrasău, Șos. Târgu-Mureș – Luduș km. 14.5, Mureș County, Romania