1. DEFINIȚII:

Contractul include informațiile din următoarele documente: Contract de Închiriere; Termeni și Condiții de Închiriere; Anexele la Contract; Proces-Verbal Predare/Primire.

According to this contract, S.C. TRAVEL RENT AUTO S.R.L., hereinafter referred to as the Lessor, rents to the signing Lessee the vehicle without a driver, as briefly named hereafter (including accessories and equipment described in this document and also any other vehicle replacing the initial vehicle), in accordance with the terms and conditions, as well as those listed on the first page of the document, which the Lessee fully accepts.

 

2. DESCRIEREA OBIECTULUI CONTRACTULUI

The object of this contract consists of the Lessor granting the Lessee the use (rental) of the described car/vehicle, owned by the Lessor, in exchange for the Lessee paying a price.

 

3. DOCUMENTE NECESARE LA PRELUAREA AUTOVEHICULULUI

The following documents must be presented when picking up the car: a valid ID or passport; a valid driver's license; your credit/debit card accepted by S.C. TRAVEL RENT AUTO S.R.L.

If additional checks are necessary, other documents/data (e.g., return flight ticket, accommodation confirmation, etc.) may be requested at the rental office.

 

4. VÂRSTA ȘI PERMISUL DE CONDUCERE

Persons must be over 21 years old and have a minimum of 2 years of driving experience, with a valid driver's license recognized by Romanian authorities.

If the driver's license is issued by a non-EU country, an international driving permit must be presented along with the national license.

Additional drivers can be included in the rental contract for an additional fee. For young drivers aged 21–23 and senior drivers over 70, an extra fee will be charged. The secondary driver must meet the same conditions as the main driver.

 

5. TERMENI ȘI CONDIȚII GENERALE DE ÎNCHIRIERE

The vehicle cannot be used:

  • by persons other than those signing this contract as the Lessee;

  • for purposes that violate the law;

  • in violation of the Romanian/international traffic code;

  • for passenger or goods transport for a fee;

  • for towing or moving another vehicle or trailer;

  • to participate in car races or to drive off paved roads;

  • for subleasing to third parties;

  • outside Romania without the prior consent of the Lessor, who reserves the right to adjust the rental value based on destination and mileage to be covered, as well as to charge a border crossing fee.

 

Depending on the countries transited, insurance coverage limitations may apply. If the Lessee does not consider this provision, they bear full responsibility.

The vehicle cannot be driven if the driver is under the influence of alcohol, hallucinogens, drugs, or any other substances that affect driving ability.

Transporting explosive, flammable, toxic, radioactive, harmful, dangerous, or prohibited materials is forbidden.

It is also forbidden to alienate, sell, or dismantle parts of the vehicle or allow others to perform these actions.

Any use that violates the terms and conditions of this contract results in the full liability of the Lessee.

 

6. OBLIGAȚIILE LOCATORULUI:

To transfer the right of use of the vehicle to the Lessee through:

delivery of the vehicle, completion and signing of the handover form, handing over the keys and original vehicle documents (registration certificate, RCA insurance policy, road tax).

To deliver the vehicle clean and with a full tank.

To provide the Lessee with telephone and roadside assistance throughout Romania, for the entire duration of the contract, 24/7, in case of an accident or mechanical breakdown.

S.C. TRAVEL RENT AUTO S.R.L. is not responsible for tire repair in case of a flat.

To replace the vehicle (subject to availability) in case of damage that cannot be repaired on-site, if the damage is not the Lessee's fault, within 24 hours, depending on the location where the defect was found.

If the damage is the Lessee's fault, a new guarantee will be required for the delivery of the new vehicle.

If S.C. TRAVEL RENT AUTO S.R.L. is unable to replace the vehicle, the Lessee will be refunded the portion of the rental cost calculated proportionally to the time the vehicle could not be used.

S.C. TRAVEL RENT AUTO S.R.L. is not responsible for losses incurred by the Lessee in case of vehicle malfunction or damage, except for expenses authorized by S.C. TRAVEL RENT AUTO S.R.L. for repairs.

By issuing receipts for the completion and cancellation of pre-authorized deposits, S.C. TRAVEL RENT AUTO S.R.L. is relieved of the unavailability of funds in the Lessee's account and recommends contacting the bank where the Lessee holds the card.

From the moment of vehicle delivery until its return, S.C. TRAVEL RENT AUTO S.R.L. is exempt from liability for damages caused in traffic by the vehicle rented to the Lessee, as well as for road, bridge tolls, or fines resulting from the illegal occupation of a parking space, non-compliance with traffic laws, or other Romanian laws.

 

7. OBLIGAȚIILE LOCATARULUI:

To allow the vehicle to be driven only by authorized persons mentioned in the contract.

Not to drive the vehicle off-road, on unpaved, unsealed, or closed roads. Otherwise, S.C. TRAVEL RENT AUTO S.R.L. will charge the repair cost from the guarantee chosen by the Lessee (regardless of the type of guarantee, including the SCDW fee) or will debit the debit/credit card presented at contract signing, with prior notification.

Not to perform or allow technical or aesthetic interventions on the vehicle without the written consent of S.C. TRAVEL RENT AUTO S.R.L.

To pay fines issued by authorities for offenses or crimes committed during the rental period of the vehicle subject to this contract.

To bear the cost of the road tax outside Romania if the vehicle is to be used in international traffic.

Travel outside the borders is only permitted within the European Union and the European Economic Area.

If this obligation is violated, in the event of damage or theft, the Lessee will be responsible for the full value of the car.

The vehicle must be returned at the expiration of the contract term, with a full fuel tank.

In the event of damage to the vehicle, except for those caused by force majeure, the Lessee is jointly liable with the Lessor's insurer for all expenses related to restoring the vehicle to its original state or replacing it with one similar in brand, type, year of manufacture, equipment, and market value.

If the Lessor's insurer fully covers these expenses, the Lessee is exempt from civil liability, with the possibility of criminal liability, under the law.

To recover damages resulting from a traffic incident or theft through the Lessor's insurer, it is mandatory for the Lessee/driver to report them to the police authorities in the area where the incident occurred, otherwise, the full cost of damages will be borne by the Lessee/driver.

If the vehicle was driven under the influence of alcohol and/or drugs or other narcotics, the responsibility for the material recovery of damages lies entirely with the Lessee/driver.

At the end of the rental period, the Lessee will return the rented vehicle to the Lessor, clean, with the accessories and documents handed over at pickup.

Smoking in the vehicle is strictly prohibited.

Pets can only be transported in special closed carriers (cages, bags) during the trip. Failure to comply will result in a €50 fee, plus the cost of car wash services, according to the invoice sent by email.

For non-compliance with the tenant's obligations stipulated in chapter 7, S.C. TRAVEL RENT AUTO S.R.L. has the right to unilaterally cancel the reservation without refunding the amounts and to collect the full security deposit (including SCDW/FULL SCDW fees).

The Lessee retains all other rights and obligations provided by law and this contract.

 

8. DESFĂȘURAREA, PRELUNGIREA, ÎNCETAREA ȘI REZILIEREA CONTRACTULUI:

Delivery and return of the vehicle will be made at the place, date, and time agreed upon by the Lessee and S.C. TRAVEL RENT AUTO S.R.L. and mentioned in the reservation form and contract.

The contract ends on the expiration date of the rental period or on a later date agreed upon by the parties as a result of extending the initial period.

The contract may be terminated unilaterally by either party, without the need for a delay notice, in case of non-performance of the obligations imposed on the other party under this contract, by sending a termination notice.

The contract is considered terminated on the date the Lessor receives the termination notice. Termination will be carried out by the Lessor if the Lessee does not fulfill their obligations. Termination operates under the law.

In all cases of contract termination, the Lessee is obligated to pay all amounts owed to the Lessor until the date of lease termination.

 

9. RETURNAREA VEHICULULUI ÎNAINTE DE TERMEN

In this case, a voucher will be issued for the remaining value.

The voucher can be used for partial or full payment of rental services and is valid for one year from the date of issue.

If only part of the amount has been used, a new voucher will be issued for the remaining difference from the initial value.

If during the rental period, the Lessee requests a change in the vehicle return location, they will inform S.C. TRAVEL RENT AUTO S.R.L. in writing or by phone at the 24/7 support number.

A relocation fee ranging from €20 to €300 will be charged.

S.C. TRAVEL RENT AUTO S.R.L. must agree to this contractual change, and the Lessee will pay the aforementioned additional relocation fee, which will be communicated in writing (SMS or email).

The fee will be collected from the guarantee upon vehicle return, in cash or based on the card presented at contract signing.

Abandoning the vehicle by the Lessee, without written notice to S.C. TRAVEL RENT AUTO S.R.L. or without handing over the key to a representative and without bilateral signing of the handover form, results in the Lessee being responsible for all costs associated with relocating the vehicle to its place of origin and restoring it to its original state.

The same conditions apply if the Lessee refuses to return the vehicle.

Refueling the vehicle with fuel other than that indicated by the manufacturer (as specified in the registration certificate and handover form) obligates the Lessee to pay a service fee of €50, the cost of transport by platform, the cost of immobilization days in service, the repair cost according to the estimate, and proper refueling.

In both cases of early contract termination and termination, the Lessee is obligated to return the vehicle within 12 hours of termination.

 

10. GARANȚIA

The vehicle has a valid RCA insurance policy, according to the law.

RCA insurance is a policy through which third parties injured in a car accident caused by the insured driver receive compensation for material damages and/or death or bodily injuries suffered in that accident.

At contract signing, the Lessee opts for one of the following guarantees and reduction fees: Collision Damage Waiver (CDW) or Super Collision Damage Waiver (SCDW).

Collision Damage Waiver (CDW) is a franchise for damage (liability), also known as a damage guarantee, which can vary between €300 and €2000, depending on the vehicle class specified in the signed contract.

The mandatory guarantee is deposited at contract signing, partially or fully, and will be blocked on a credit card.

The guarantee will be refunded to the Lessee upon vehicle return if it shows no defects or damage other than those noted in the handover form.

In case of vehicle return at night, in unfavorable weather conditions, or dirty, when identifying potential damages is not possible, the guarantee (in full or partially, as applicable) will be refunded within a maximum of two working days after the Lessor has had the opportunity to inspect the vehicle.

Super Collision Damage Waiver (SCDW) is a fee to reduce the above-mentioned guarantee (CDW), the rate of which is found in the rental contract.

By paying the SCDW fee, the client's responsibility in case of damage and/or theft for the rented car is reduced from the above-mentioned guarantee value to €150.

SCDW does not cover fuel, loss of documents lost and/or damaged, damage to headlights/taillights, tires or rims, undercarriage elements (chassis, skid plate, hoses, cables, pipes, wheel subassembly elements, exhaust system, etc.), glass elements, dashboard, upholstery, or any other damage caused by negligence, vandalism, or non-compliance with obligations stipulated in point 7.

 

11. PROCEDURA ÎN CAZ DE DAUNĂ

Regardless of the fee paid for reducing the guarantee chosen by the Lessee, they become responsible and liable for repairing and paying collateral damages in case of vehicle damage caused by third parties if they do not present all necessary documents according to the respective situation to prove their innocence.

If the damage has an unknown author, the Lessee is obligated to obtain, before returning the vehicle, the Repair Authorization from the police authorities.

If a traffic accident occurred involving two cars, the Lessee has the following obligations:

– completing the amicable settlement form if both drivers acknowledge their fault;

– obtaining the Report and Repair Authorization from the police authorities.

If the two drivers do not agree amicably: copy of the guilty party's RCA, copy of the guilty party's registration certificate, copy of the guilty party's ID, copy of the guilty party's driver's license.

If more than two vehicles were involved in the accident or bodily injuries occurred, the Lessee is obligated to contact the police authorities to obtain the Report and Repair Authorization.

In case of an accident involving an animal, the Lessee is obligated to notify the police authorities immediately after the accident and request a Repair Authorization.

In all the cases described above, the Lessee is obligated to verify the correct completion of both the Amicable Settlement and the Repair Authorization and the Report issued by the police authorities.

Failure to comply with the damage procedure results in the Lessee being responsible for the full cost of repairs, immobilization costs, and costs generated by the lack of vehicle use.

 

12. PLATA SERVICIILOR

a) The Lessee pays in full, at contract signing, the rental (vehicle and any optional items rented) and any additional fees established by the report.

b) Invoicing in RON is done at the BNR exchange rate +1% on the day of contract signing.

c) Rental payment can be made by credit/debit card (Visa, MasterCard, or American Express) or cash, prepaid cards are not accepted.

d) Rates do not include fuel costs, road taxes – except for the Romanian road tax, which is included in the rental rate. Fines received for violating public road traffic rules and national legislation in force, as well as costs resulting from local authorities' actions regarding the vehicle subject to this contract during the rental period, will be fully borne by the Lessee.

e) The Lessee must pay the total remaining financial obligations according to the contract at the time of vehicle return, based on the payment document issued by S.C. TRAVEL RENT AUTO S.R.L.

f) Any unpaid amount by the Renter to S.C. TRAVEL RENT AUTO S.R.L. at the end of the contract, as well as other amounts arising subsequently (cost of extending the rental period, fines, penalties, taxes, etc.) or repair costs for the vehicle resulting from damages incurred during the contractual period may be collected from the Renter's credit/debit card, with prior written notice. Any amount collected in the absence of the Renter, with their consent through signing these present conditions, is finalized with the transmission, from S.C. TRAVEL RENT AUTO S.R.L., of an email message containing the corresponding collection receipts.

g) In case of payment delay beyond the term mentioned in the contract, penalties of 1% of the owed amount are charged for each day of delay.

h) The deposit is returned at the end of the contractual period, within a maximum term of 21 days from the date of signing the handover form by S.C. TRAVEL RENT AUTO S.R.L. and the Renter. S.C. TRAVEL RENT AUTO S.R.L. is not responsible for delays in deposit refund caused by external factors, such as delays from banking institutions, etc.

 

13. DISPOZIȚII FINALE

The Renter is by right in default for all obligations assumed in the contract and not met on time.

Any dispute arising from or in connection with this agreement will be resolved first amicably, and in case of failure, the parties will address the competent courts.

For any dispute, this contract constitutes full proof.

 

14. PRELUCRAREA DATELOR CU CARACTER PERSONAL

In accordance with applicable legislation in the field of personal data protection, S.C. TRAVEL RENT AUTO S.R.L. will process the personal data made available by the Renter before concluding or during the performance of the rental contract.

Depending on the stages of contract performance, S.C. TRAVEL RENT AUTO S.R.L. processes different categories of data related to the Renter, such as: identification information (driver's license, identity card, passport, nationality), information regarding the credit/debit card or bank account used, contact information (name, surname, address, phone number, email address).

The data provided by the Renter is strictly confidential and will be used exclusively for the purpose of the relationship between S.C. TRAVEL RENT AUTO S.R.L. and the Renter (concluding/performing the contract, billing and payment of services offered by S.C. TRAVEL RENT AUTO S.R.L., resolving complaints and fulfilling legal obligations).

These will not be provided to other companies or third parties.

We mention that data may be made available to competent public authorities when this is mandatory according to laws in force.

The Renter has the obligation to transmit correct personal data to S.C. TRAVEL RENT AUTO S.R.L. By signing these terms and conditions, you express your consent regarding the use and processing of personal data.